Optical leaders slam 'shambolic' Primary Care Support Service

3 August 2016

Leaders of the LOCSU and the Optical Confederation have demanded urgent action to bring the Primary Care Support Service delivered by Capita up to an acceptable standard.

Optical leaders branded the service “unfit for purpose” in a letter sent to NHS chief, Simon Stevens, last week.

Speaking on behalf of the optical sector, LOCSU Managing Director Katrina Venerus said: “We have worked closely with Capita and NHS England as part of the PCSE stakeholder group to try and help them resolve contractor issues cause by the service migration.

“But despite our efforts the service remains shambolic and a series of agreed recovery plans have failed to deliver. NHS England must now step in and ensure that the service is swiftly brought up to a satisfactory level.

“Contractors’ livelihoods are being put at risk and enough is enough. That is why we wrote to Simon Steven last week to demand urgent action.”

The letter to the Head of NHS England makes it clear that delayed payments are completely unacceptable and questions whether NHS England are doing are doing all they should do to hold Capita to account for these failings.

A text of the full letter can be found here.

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North & North East Lincolnshire LOC's AGM

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2018-04-27 18:30:00 - 2018-04-27 21:00:00

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Pioneer Bar, 107 Liverpool Rd, Crosby, L23 5TD

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2018-04-30 18:00:00 - 2018-04-30 21:00:00

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Charlotte Room, Marriott Tudor Park, Ashford Road, Bearsted, ME14 4NQ

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Greenfields Hotel, Wigton, Cumbria

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The Chancellors Hotel, Chancellors Way, Moseley Way, Fallowfield, Manchester, M14 6NN

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2018-05-02 18:30:00 - 2018-05-02 21:00:00

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Exeter Court Hotel, Kennford, Exeter, Devon EX6 7UX

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2018-05-08 18:30:00 - 2018-05-08 21:00:00

Contact name: Jonathan Drew

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Chesham House Centre, 124 South Street, LancingĀ  BN15 8AJ

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2018-05-08 19:00:00 - 2018-05-08 21:00:00

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Belmont Hotel, De Montfort Street, Leicester, LE1 7GR

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2018-05-08 19:00:00 - 2018-05-08 21:00:00

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Ramside Hall Hotel, Durham, DH1 1TD

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2018-05-09 18:15:00 - 2018-05-09 21:00:00

Contact name: Richard Naisbitt

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Britannia Bolton Hotel, Beaumont Road, Bolton, BL3 4TA

Annual AGM

2018-05-09 18:15:00 - 2018-05-09 21:00:00

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