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Primary care support services relevant to opticians and optometrists include: administrating monthly payments of GOS claims; processing Performer List applications and GOS contract applications; deducting Local Optical Committee (LOC) levies; supply of GOS forms; and processing Continuing Education and Training (CET) payments.

You need to register your practice with PCSE Online to enable you to use the new online form and contact PCSE with queries. Registering also ensures you receive regular communications and updates from us as well as the ability to order GOS stationery.

For data security reasons, PCSE can only respond to email or phone queries from people who have registered to use PCSE Online (which has also been referred to as the ‘PCSE Portal’). Online registration enables PCSE to carry out the necessary identification and verification checks – and ensures we only respond to authorised contacts in your practice.

If your practice is already registered on PCSE Online, the main contact/super user will be able to add or amend additional users in your practice. We would encourage you to check the named contacts that are currently included under your practice registration and update accordingly.

If you have more than one practice you need to register each practice separately.

To find out all the above information you can go directly to PCSE’s FAQs to find out the latest and contact them: https://pcse.england.nhs.uk/help/

Contact details

Please contact PCSE’s Ophthalmic team via their online portal at https://pcse.england.nhs.uk/contact-us/.   You will be given a case reference number (CAS-) which you should always include in any correspondence to PCSE.  

Important links

NOTE: PCSE are currently encouraging everyone to complete their user registration process even if, at the moment, you are not going to submit your GOS forms electronically; this is to ensure everyone is set up. If anyone has not completed this, you need to look out for the registration letter that was sent to the main contact at your practice, with an access code and User Registration website address. If you have misplaced the letter, you can request a new letter via Customer Support Centre 0333 014 2884.