General Information

Sending supporting information for queries

If you have submitted a query to PCSE and they have requested you to send them supporting information by post, please ensure you mark the envelope for the attention of the ‘Ophthalmic Payments Query Team’ and ensure you quote the case reference number that relates to your query found on your batch header.

How do I apply for a GOS contract?

The following guidance has been produced to explain the various stages of the GOS contract application process and clarify the respective roles of NHS England and PCSE.

Please note: If you are an existing contractor who is applying for additional premises, the commissioner will treat this as a variation to an existing contract and not a new contract application.

Existing GOS contractors who wish to change their bank account details or move premises etc. need to contact their NHS England RLT, not PCSE.

How do I order supplies of GOS forms?

Supplies of GOS forms should be ordered via the PCSE supplies portal at www.pcse.england.nhs.uk/supplies/.

You can order and track your supplies online and check on delivery times.

All supplies orders will be delivered by PCSE’s national courier firm, CitySprint.

Deliveries will be made to your practice on the same day each week.

How do I register on the PCSE supplies portal?

To enable PCSE to respond to email and telephone queries, and for you to be able to order supplies, including GOS forms, contractors are required to register on the PCSE portal. Portal registration enables PCSE to carry out the necessary identification and vetting checks to respond to enquiries from contractors.  Without this, PCSE is unable to respond to enquiries due to data protection.

If your practice is already registered on the portal, the main contact/super user will be able to add or amend additional users.  Please check the named contacts that are included under your practice’s portal registration and update accordingly.

If your practice is not currently registered, please email pcse.datamanager@nhs.net with the following information:

  • Main contact name
  • Email address
  • Telephone number
  • Practice name
  • Practice address including post code
  • Organisation code (If you know it. This is your unique 5-digit reference beginning with ‘TP’ e.g. TP1N5?)

For more information about the portal, including adding or amending users, please visit www.pcse.england.nhs.uk/help.

Once registered on the portal, your practice will receive regular emails with updates about your service, including future service developments for submission of GOS forms electronically.

How can I make a complaint to PCSE?

To make a complaint you should contact PCSE at: pcse.complaints@nhs.net

You will receive a unique case reference number to be used in future correspondence relating to the matter. A case handler will be assigned to your complaint who will update you on progress and contact you if PCSE need any further information. With all complaints, PCSE aim to respond in writing within 40 working days, in line with NHS England’s complaints process.