What should I do if I have not received payment for GOS claims?
If you not received payment for GOS claims, or have received an under- or over-payment, please contact PCSE Online and put “GOS payment query – [practice name]” in the email subject header.
Please include the following information in the body of your enquiry:
- Your practice name, postcode and town or locality
- The date your forms were sent to PCSE, and how
- The variance in the payment you received compared to what you were expecting
If you are emailing about an existing case please include your case reference number in the email subject line, to allow PCSE to automatically link your email to your original query.
If after having followed the above procedures you are finding that your case is still not being dealt with by PCSE and you now find yourself in a cash-flow situation, please contact us at firstname.lastname@example.org and request that your issue is escalated. Please provide the following information:
- your practice’s full address and area/practice codes
- your contact telephone number
- details of the outstanding/missing amounts
- the Case Reference number you have been supplied with by PCSE (e.g. CAS-123456).
How can I reconcile payments received from PCSE for GOS claims?
The following process has been agreed with PCSE to assist contractors with the reconciliation of payments received.
You should send in two copies of the submission header attached to each batch of GOS forms you submit.
One copy of each submission header will be returned to you by PCSE confirming how much has been paid versus how much you claimed.
Any rejected/incomplete claim forms will be attached to the copy of the submission header that is returned to you.
This process will assist you with the reconciliation of payments received.
If you have a GOS payment query, please contact PCSE Online and put “GOS payment query – [practice name]” in the email subject header.
How do I make a claim relating to an ophthalmic payment delay?
Contractors that have experienced a late payment relating to GOS sight tests and/or voucher claims submitted up to 31 March 2017 should complete the Ophthalmic Payment Claim Form. Guidance on completing the form can be found here. If a payment is still outstanding relating to this period, you should use the form to escalate the issue, even if you have already notified PCSE of the matter.
Completed forms should have been emailed to email@example.com with “Ophthalmic payment claim – contractor name – contractor code” in the subject header. The information provided in the form will then be considered by NHS England.
What should I do if I have not received a statement for my GOS payment?
If you not received a statement for your GOS payment, you should contact PCSE Online and put “Request for GOS statement – [practice name]” in the email subject header.