Where should I submit GOS claims to?
All GOS claim forms sent via Royal Mail should be submitted to:
Primary Care Support England
PO Box 350
Darlington DL1 9QN
Please note: submitting your claims to Preston or any other address will result in delayed payments.
If you would like to use a courier service to deliver forms to PCSE, please use the following address:
Capita Intelligent Communications
Building 17, Units 2 & 6
Darlington DL1 1RW
Submission dates for GOS claims
PCSE would be grateful if GOS forms could be submitted to them on a weekly basis rather than sending them all one or two days before the submission cut-off date. Thank you for your support of this request.
If you do not know when your cut-off date is, you can check on PCSE’s website where they have a list of all cut-off dates for every area. You can find this information and further via their FAQs on the Ophthalmic Payments page.
On PCSE’s website, simply go to Services > Ophthalmic Payments > and then scroll down the page to the FAQs.
Should I attach submission headers to my GOS claims?
You should make sure all GOS forms are sent with the tailored GOS submission headers provided by PCSE for your practice and that the forms within each batch correspond to the relevant submission header type (i.e. only GOS 1 forms in GOS 1 batches).
You should make sure all GOS submission headers are completed in full, including your contractor code and check that the submission header totals agree with the total value of all claims and the total number of forms included in the corresponding batch.
You should send in two copies of each GOS submission header to PCSE. One copy will be returned to you to assist with the reconciliation of payments.
Can I photocopy my tailored GOS submission headers?
Once you have received tailored GOS submission headers from PCSE these can be photocopied for use in future months. Please ensure that the barcode and practice details remain legible on photocopied headers.
Can I get a PDF version of my tailored GOS submission headers?
If you would like pdf versions of the tailored GOS submissions headers for your practice, please contact email@example.com and put “Request for GOS submission headers – [practice name]” in the email subject header.
How do I avoid my GOS claims from being rejected?
The criteria for rejecting GOS claims has not changed but contractors are reminded to check all mandatory information is included on GOS claims before they are submitted and that the correct declaration is signed on sight test claims.
Top 5 reasons GOS claims are rejected:
- Date of last sight test is left blank on a GOS 1 or GOS 6.
- Contractors who are also Performers have signed a GOS 1 or GOS 6 in the Performer’s declaration section only, rather than the claim section at the bottom as specified on the form.
- Date of prescription missing on a GOS 3.
- Values not entered in the relevant boxes in the claim section on a GOS 3.
- In forms that have been signed by a patient’s parent/guardian/carer, they have not entered their name below their signature.
Contractors are reminded that claim forms must be signed in all the relevant places and all signatures must be dated, otherwise the claim will be rejected by PCSE.
Please see below best practice examples which highlight the other mandatory fields on the most common forms and to confirm what information is acceptable when completing certain fields.
Guidance on “Filling and Signing GOS forms” can also be found in Section 5 of Making Accurate Claims.
How do I re-submit previously rejected GOS forms?
Separate any previously rejected GOS forms from your normal/new GOS form submissions.
Put a cross (X) in the top right-hand corner of each previously rejected form.
Batch them together using a separate batch header for each GOS form type.
Write clearly on the batch header(s) ‘PREVIOUSLY REJECTED’ underneath the name and address for payment box and securely fasten each batch together.
Return the rejected forms to PCSE at the usual addresses:
POST: Primary Care Support England, PO Box 350, Darlington, DL1 9QN.
COURIER: Capita Intelligent Communications, Building 17, Units 2 & 6, Lingfield Point, McMullen Road, Darlington, DL1 1RW
How do I submit a second pair or non-tolerance application?
From 23 April 2018, all applications for second pair and non-tolerance vouchers must be sent to your NHS England Regional Local Team (RLT) using the standard national templates.
Please see below guidance documents and the templates to be used:
Any second pair and non-tolerance applications sent to PCSE after this date will be returned to the contractor with the advice that they need to be submitted to the RLT.
How do I submit a pre-registration training grant claim?
A new, standardised form for claiming a grant for providing Pre-registration training in England was launched in November 2017. The Supervisor Training Grant application form should be submitted to Primary Care Support England (PCSE), who are responsible for processing claims on behalf of NHS England. The allowance paid to supervisors is set out by the Department of Health on an annual basis and from 1 April 2017 the grant is £3,514.
Contractors can either claim the full value of the grant at the end of the pre-registration year or in two instalments (one after six months and the other at the end of the pre-registration year). Please note the form needs to be signed by the contractor, supervisor and trainee.
Completed forms should be emailed to: PCSE.Optical@nhs.net from the email address the contractor has registered with PCSE with “pre-registration training grant – [trainee name and GOC number]” in the email subject header.
PCSE will issue a case reference number on receipt of the claim form, which should be quoted in any future correspondence regarding the claim.
PCSE will verify the information provided on the form against the information the College of Optometrists holds on trainees.
If there is any discrepancy in the information submitted, PCSE will contact you and check with the College if necessary.
Once the claim has been validated, PCSE will arrange payment with the contractor’s next GOS payment
Download the Supervisor Training Grant application form.
Where should I submit domiciliary notifications to?
Domiciliary notifications can be emailed (from an nhs.net email address or from an encrypted email from a non-nhs.net email address), posted or faxed to PCSE.
Email: firstname.lastname@example.org and enter “Domiciliary sight test notification – [practice name]”in the email subject header.
Post: Primary Care Support England, PO Box 350, Darlington DL1 9QN
Fax: 0113 277 6912