Optical sector 'still not satisfied' following response from NHS chief

16 August 2016

LOCSU and the Optical Confederation have demanded to meet NHS England after an exchange of correspondence following continuing problems with the Primary Care Support England service provided by Capita.

Speaking on behalf of the optical sector, Katrina Venerus said: "The response from NHS England is very disappointing. We note that NHS England says that they are now monitoring the PCSE service more closely and that further steps are being taken to improve this service. However, we are still not satisfied that enough is being done to ensure that ophthalmic contractors receive accurate payments on time and that payment issues that have arisen are resolved in a timely manner.

“We have requested a meeting with the NHS England responsible director to seek further assurances. In the meantime, we will continue to press Capita’s operations team to ensure that current issues are resolved."

Follow this link to read the letter from NHS England dated 5 August 2016.

Follow this link to read the response from LOCSU and the Optical Confederation, dated 16 August 2016.

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